FAQ

FQA OF PRODUCT 

1.What is the warranty of the wheelchair?

7 day money back guarantee
The warranty for the product is as follows:

Wheelchair Frame – 5 years warranty
Electrical controller – 1 year warranty
Motor/Drive System – 1 year warranty
Bearing and shaft sleeve – 1 year warranty
Lithium battery – 1 year warranty

2.How far can you go on a single charge?

The travel range for a 6Ah battery (full charge) is around 12-15km, 10Ah is around 20-25KM, 20Ah is around 40-50KM, 40Ah is around 80-100KM.

3.What is the maximum climbing capacity that this chair can climb?

 The wheelchair has been tested and rated up to a 12 degrees slope however, we would ask that you ensure that this is in dry conditions, on good road surfaces as this can affect the stability and traction.

4.Can left-handers put the controller on the left side of the wheelchair?

The controller can even be positioned on the back of the chair for a carer to control.

5. Does it include batteriesand battery charger?

Yes, they does come included with your purchase.

6.How do you charge the battery?

There are two options available for charging the battery. You can either plug the wall charger into the wheelchair or rollator joystick controller, or you can plug the wall charger into the rear controller. The charger can not connect the battery directly.

7.Will the product be assembled?

In order to better protect the product during transportation, some accessories such as rocker controller, smart rear controller, pedal, anti-roller, etc. will be removed. When you receive the wheelchair or rollator please follow the instructions to install the accessories correctly.

8.What is the maximum speed?

The maximum speed is 6km per hour.

9.What is the maximum weight for using a wheelchair?

The maximum user weight is 100kg. We recommend not to exceed the manufacturer´s specifications.

10.Is it safe to travel on wheelchairs and airplanes?

Yes, it is safe to travel by airplane with your wheelchair. Please pay attention to the following guidelines by the FAA:

Lithium-ion batteries must be removed and carried in carry-on baggage only.

It is allowed to bring the wheelchair in the cabin, but airlines may not be able to accommodate the folded-up wheelchair/device in the passenger cabin. In that case, the device with batteries removed may travel as checked baggage.

The batteries are 2 packs of 160 Wh Lithium-ion, which is the hard limit allowed by the FAA. It is possible to bring the 2 battery packs.

For more information, please refer to the FAA.gov website.

FAQ OF SHIPPING

I Made a Mistake On My Order, What Should I Do?

Email us as soon as possible.

If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.

If your order has been shipped out already, we apologize. There is nothing we can do until the package has been delivered or sent back to us.

You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.

How Do I Cancel My Order?

Once your package has been shipped we cannot and will not refund your order until it has been returned to us.

You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund until the package has been returned to our warehouse.